Return & Exchange Policy

Last Updated: June 2026

At Rang-e-Safar, customer satisfaction is our priority. We strive to deliver premium-quality products; however, if you are not completely satisfied with your purchase, please review our Return & Exchange Policy below.

Eligibility for Return or Exchange

You may request a return or exchange if:

• You received a damaged or defective product.
• You received the wrong item.
• The product has a manufacturing defect.
• The item delivered is significantly different from the product ordered.

To be eligible, the item must:

• Be unused, unwashed, and unworn.
• Have all original tags and packaging intact.
• Be returned within 7 days of receiving the order.
• Be accompanied by proof of purchase or order number.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Sale or discounted items.
• Customized or made-to-order products.
• Products damaged due to misuse, improper handling, or normal wear and tear.
• Items without original tags or packaging.

Exchange Policy

If you wish to exchange an item due to size issues or receiving an incorrect product:

1. Contact our customer support within 7 days of delivery.
2. Provide your order number and clear photographs of the product.
3. Once approved, the item must be shipped back to us.
4. After inspection, the replacement item will be dispatched.

Exchange requests are subject to stock availability.

Return Process

To initiate a return:

1. Contact our customer support team.
2. Share your order details and reason for return.
3. Provide supporting photographs if required.
4. Wait for confirmation and return instructions.
5. Ship the product to the designated return address.

Refund Policy

Once the returned item is received and inspected:

• Approved refunds will be processed within 7–14 business days.
• Refunds will be issued through the original payment method where applicable.
• For Cash on Delivery (COD) orders, refunds may be processed through bank transfer or store credit.

Shipping charges are non-refundable unless the return is due to our error.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photographs of the product and packaging. We will arrange a replacement or refund after verification.

Cancellation Policy

Orders may be canceled before shipment. Once an order has been dispatched, cancellation requests cannot be accepted.

Contact Us

For return, exchange, or refund assistance:

Rang-e-Safar
Email: support@rangesafar.com
Website: www.rangesafar.com

We appreciate your trust in Rang-e-Safar and are committed to providing a smooth and enjoyable shopping experience.